Frequently Asked Questions
Answers to common questions about equipment and parts enquiries.
Who makes the products you supply?
We source from established manufacturers. We assess each manufacturer and review evidence for the specific product line before we recommend it.
What does BaiyX Selected mean?
BaiyX has assessed the manufacturer and verified evidence for the specific product line. We review that source while orders continue. For each order, we confirm the required configuration, compatibility and documentation.
Do you charge for research and advisory work?
Yes. Sourcing research, supplier due diligence, market entry advisory and annual advisory are scoped and quoted in writing for each engagement.
Which countries do you work with?
Clients worldwide. Import duties, certification and documentation for your country are reviewed as part of each enquiry.
Can BaiyX supply us on a long-term basis?
Yes, and that is what our supply system is built for: consistent specifications across orders, planned spare parts and consumables, ongoing coverage of each manufacturer and a qualified alternative source kept ready.
Can I enquire without a complete specification?
Yes. Describe the task or the part you need and send any available photos, drawings or references. We’ll tell you what else is needed.
Do you provide prices online?
Pricing depends on the specification, quantity, inspection requirements and delivery terms, so every quotation is prepared in writing for the request.
Are samples available?
Where samples are appropriate, cost, timing and acceptance criteria are agreed before they are made.
Can I submit a list of maintenance items?
Yes. Attach an item list with part references, descriptions, quantities and delivery requirements. Each line is reviewed against its specification.
Looking for Supply You Can Rely On?
Send what you have: a specification, a part number or the decision you are working on. We’ll reply with what we need to move it forward.